Worksphere Support
Get help with the employee app and your organisation’s HRMS access.
Contact support
support@innovatesphere.inOur Customer Support team monitors this mailbox and handles support, privacy and data-deletion requests, coordinating with your employer where needed.
Tell us your company code, the feature affected, when the issue happened, your device/app version and the exact error. Redact personal information from screenshots.
Email Worksphere supportThis opens your email app. Nothing is submitted until you send the email. If no email app is configured, use the address above in your email service.
Signing in
Use the employee code, company code and password supplied by your employer. If access is blocked or you need a password reset, contact your HR administrator. A first-login password change must be completed before using employee features.
Attendance and location
Connect to the internet and enable device location for every mobile Punch In and Punch Out, including ANYWHERE attendance. Allow location while using Worksphere, then retry so the app can obtain a fresh position. ANYWHERE does not require you to be within a branch radius, but mobile location is still required. If location is unavailable or a punch is incorrect, contact HR about regularization; the app cannot override workplace attendance rules.
Leave, regularization and approvals
Your employer controls eligibility, balances, deadlines and who approves a request. Check the request history for its current status. Ask HR or the assigned approver about a policy decision; technical support cannot approve a request on their behalf.
Payslips, tax and documents
Only released payslips and enabled tax windows are available. Save tax changes before recalculating a forecast. For upload or download problems, note the file type, size and visible error, but do not attach salary, bank or tax documents to an initial support email.
Mandatory policies
Open each required policy, wait for its pages to load, read the complete document and confirm acknowledgement. If a page fails to load or progress is not saved, retry online and contact support. Required reading cannot be skipped to enter the employee workspace.
Privacy and data requests
To ask about access, correction, deletion or a privacy concern, contact the operator. Employer records may require identity verification and coordination with your HR team; a request does not automatically delete payroll or statutory records.